Unveiling Exclusive IT Support Packages: Your Path to Seamless Technology Solutions
At Edgepoint, we are dedicated to providing exceptional IT support services in Auckland. Our diverse team shares a common passion for technology and a genuine desire to assist individuals with their technical challenges.
Whether you operate a small business or a burgeoning enterprise, we possess the expertise and unwavering commitment to cater to your specific IT requirements.
Your contentment is our foremost priority. We endeavor to deliver outstanding customer service at every stage of your service experience. Our affable and well-informed staff will lead you through the process, addressing any queries you may have and ensuring you are informed at every juncture. We hold your trust in high regard and aspire to surpass your expectations through our professionalism and proficiency.
Reach out to us today to explore how we can empower your business with dependable technology solutions and unparalleled support.
Edgepoint, as a Managed IT Provider, extends its support to numerous clients’ networks throughout New Zealand.
Edgepoint IT Support Plans
Edgepoint proactive IT support costs, IT Support Pricing and Maintainance Contracts Pricing
EPL Basic
- Microsoft 365 Business Basic
- Email License Included
- IT Support
- 30min SLA Agreement
- Ticket Management Portal
- Loan Device
- Unlimited Remote IT Support
- EPL Cyber Security
- Next Gen Antivirus
- Security Updates
- Patch Managements
- Ticketing Options
- Email Support
- Phone Support
- Management Services
- Standard Monthly Reporting
- Annual IT Infrastructure Review
EPL Standard
- Microsoft 365 Business Standard
- Email License Included
- IT Support
- 30min SLA Agreement
- Ticket Management Portal
- Loan Device
- Unlimited Remote IT Support
- Unlimited Onsite IT Support
- EPL Cyber Security
- Next Gen Antivirus
- Antimalware
- Spyware Protection
- Office 365 Email Backup
- Security Updates
- Patch Managements
- Management of MFA
- Wi-Fi Management
- Ticketing Options
- Email Support
- Phone Support
- Management Services
- Monthly IT Meeting
- Standard Monthly Reporting
- Asset Management
- Annual IT Infrastructure Review
EPL Premium
- Microsoft 365 Business Standard
- Email License Included
- IT Support
- 15 min SLA Agreement
- Ticket Management Client Portal
- 3rd Party Apps Patching
- Routine User/Workstation Installs
- Wi-Fi networks Managements
- Loan Device
- Unlimited Remote IT Support
- Unlimited Onsite IT Support
- Unlimited After Hour IT Support
- Advanced Network Monitoring 24/7
- EPL Cyber Security
- Next Gen Antivirus
- Antimalware
- Spyware Protection
- Office 365 Email Backup
- Security Updates
- Patch Managements
- Cyber Security Simulation Testing & Awareness Training
- Security Audit
- Dark Web Identity Theft Monitoring
- Managed Firewall
- DNS Blacklists & Reputation Monitoring
- Ticketing Options
- Email Support
- Phone Support
- Management Services
- Monthly IT Meeting
- Technology Business Review
- Advanced Monthly Reporting
- Quarterly Asset Management
- Quarterly IT Infrastructure Review
Frequently Asked Questions
What is Managed IT Services or MSP?
Managed IT services refers to the practice of outsourcing various aspects of an organization’s information technology (IT) operations to a third-party provider Like Edgepoint Managed IT Support and Services Provider. In this model, the managed service provider (MSP) takes responsibility for monitoring, managing, and maintaining the IT systems and infrastructure of the client.
Can you provide remote IT support ?
Yes, we offer remote IT support services. Through secure connections, our technicians can remotely access your systems to diagnose and resolve technical issues, saving you time and minimizing downtime.
What industries do you specialize in?
We provide IT support services to various industries, including but not limited to healthcare, finance, education, retail, and manufacturing. Our team has experience working with diverse business sectors and understands their unique IT requirements.
What if I have a specific IT support requirement not mentioned on your website ?
We encourage you to reach out to us with your specific IT support requirements. Our team is flexible and can tailor our services to meet your unique needs. We are here to assist you in any way we can.
What types of IT support services do you offer?
We offer a wide range of IT support services, including network management, software installation and configuration, hardware troubleshooting, cybersecurity, data backup and recovery, email and communication system support, and help desk assistance.
How quickly can you respond to IT support requests?
Our response time varies depending on the severity of the issue. For critical problems, we strive to respond within a few minutes. Non-urgent requests are typically addressed within a few hours for non contract Customers and based on the SLA for Contract Customers. We have service level agreements in place to ensure prompt support.
Can you assist with hardware and software procurement?
Yes, we can assist with hardware and software procurement. We have partnerships with various vendors and can help you select and acquire the most suitable technology solutions for your business.
How can your managed services benefit my business ?
By partnering with us as your managed services provider, you can benefit from proactive IT monitoring, faster issue resolution, enhanced network security, reduced downtime, scalability of IT resources, access to expert IT professionals, predictable IT costs, and a strategic IT roadmap to align technology with your business goals.
Elevating Business Efficiency: The Crucial Role of IT Support
In today’s fast-paced business landscape, a reliable IT infrastructure is the backbone of any successful enterprise. Efficiently managed IT systems ensure smooth operations, enhance productivity, and foster growth. This is where professional IT support steps in, offering invaluable assistance in maintaining, troubleshooting, and optimizing your technology environment.
The Essence of IT Support
IT support encompasses a range of services tailored to meet the unique needs of businesses. From resolving technical issues to proactive system monitoring, it serves as a safeguard against downtime and data loss. With dedicated professionals at your side, you can focus on core business functions while knowing that your technology is in capable hands.
Proactive Maintenance for Seamless Operations
Prevention is often better than cure, especially in the realm of information technology. IT support providers employ proactive strategies to identify and rectify potential issues before they disrupt operations. This approach not only minimizes downtime but also maximizes the lifespan of your hardware and software investments.
Tailored Solutions for Every Business Size
Whether you’re a small startup or an established corporation, IT support services can be customized to fit your specific requirements. Small businesses benefit from cost-effective, scalable solutions that grow with them, while larger enterprises gain access to a comprehensive suite of services designed to support complex infrastructures.
24/7 Availability for Unwavering Support
Technology doesn’t adhere to a 9-to-5 schedule, and neither should your support system. Reputable IT support providers offer round-the-clock assistance, ensuring that critical issues are addressed promptly, even outside regular business hours. This level of availability is crucial for businesses that operate in competitive markets and can’t afford extended downtime.
Security Beyond the Surface
Cybersecurity is a paramount concern for businesses in the digital age. IT support providers go beyond basic antivirus solutions, implementing robust security measures to safeguard your data and network from evolving threats. This includes proactive monitoring, firewalls, encryption, and regular security audits.
Conclusion: Investing in Your Business’s Future
In a landscape driven by technology, investing in reliable IT support is an investment in your business’s longevity and success. With a dedicated team of experts at your side, you can navigate the complexities of the digital world with confidence, knowing that your technology is optimized for efficiency, security, and growth.
In essence, IT support serves as a strategic partner, empowering businesses to harness the full potential of their technology investments. By entrusting your IT needs to seasoned professionals, you unlock a competitive advantage that propels your business forward in today’s dynamic marketplace.
Topland New Zealand is a well-established planning and development consultancy based in East Auckland.
Edgepoint Manages all our IT Infrastructure, IT Security Internet, Phones, etc.
Edgepoint’s Team who regularly go the extra mile to make sure that we are happy with everything.
Cozy Tsui
Director
DentSpa is a premium dental and aesthetic medicine practice based in Karaka, Auckland.
Edgepoint Manages all our IT Infrastructure, Internet , Phones, eftpos and Equipments etc.
We never missed a beat after onboarding Edgepoint.
Dr. Haval Atroushi
Director
CMA has become one of the most popular and respected Mechanics in Papatoetoe.
Before we started with edgepoint we didn’t have any direction or planning with our technology and IT set up. Right from the start they formulated a plan that we were happy with that ensures our workshop and office setup are future proof – and we were pleased to find out that they are very good value too.
Shijo Thomas
Director